OSI Group is a global leader in providing meat products to restaurant chains, retail outlets, and food service agencies worldwide. OSI Group is an American based corporation with headquarters in Aurora, Illinois. Their success in the food processing industry can be attributed to the values that McDonald set forward when he joined the company in 1987 after graduating from Iowa State University.
McDonald’s degree in animal science helps him make decisions about food safety and quality. His commitment to his alma mater shows in his involvement with the Agricultural Entrepreneurship Initiative, a program designed to encourage young people to get more involved in agriculture. Being born and raised on an Iowa farm gives McDonald the experience he needs to meet customers’ needs.
Listening to customers’ needs is a very important component in business success. Customer needs change over time. For McDonald, it is important that customers feel their needs are being met. To ensure that their needs are being met, McDonald has locally based facilities and also visits facility sites periodically to get a feel for any improvements or changes. Transparency in all their dealings with government agencies and other organizations help smooth operations in foreign markets such as China.
China is a perfect example of cooperation and trust. OSI Group has an excellent rapport with government agencies and other organizations in China. The vote of confidence that OSI Group has received over the past 20 years has led to their organization being named as the largest poultry producer in the nation. OSI Group China operations serve well-known Western restaurant chains in China with meat products.
McDonald feels that being locally focused while running a global corporation does pay dividends. There is definitely room for growth in the food processing industry. Customers are now more demanding of what they expect in their food products. Adapting to change is only part of meeting the customers’ need over time. To remain competitive you must be willing to come up with new and innovative solutions. McDonald’s greatest pleasure is seeing his team grow and challenge themselves to come up with innovative solutions to customers’ needs.